Last Updated: February 16, 2026
Welcome to FeastWave.site, your go-to platform for seamless food discovery, ordering, and delivery. At FeastWave, we are committed to connecting food lovers with their favorite restaurants and ensuring every meal arrives fresh and on time. These Terms and Conditions (“Terms”) outline the rules and guidelines for using our services. By accessing or using FeastWave.site, you agree to be bound by these Terms. If you do not agree, please refrain from using our platform.
FeastWave.site is owned and operated by FeastWave Technologies (referred to as “FeastWave,” “we,” “us,” or “our”). We provide an innovative online marketplace that allows users to browse menus, place orders from local eateries, and enjoy convenient delivery or pickup options. Whether you’re craving street food in Lahore, gourmet dishes in Karachi, or international flavors anywhere in Pakistan and beyond, FeastWave makes it effortless.
Please read these Terms carefully, as they form a legally binding agreement between you and FeastWave. We encourage you to review them periodically, as they may be updated from time to time.
1. Acceptance of Terms
By creating an account, placing an order, or simply browsing FeastWave.site, you confirm that you have read, understood, and accepted these Terms in their entirety. This includes any additional policies referenced herein, such as our Privacy Policy, which explains how we handle your personal information.
These Terms apply to all users of FeastWave.site, including but not limited to customers, restaurant partners, delivery personnel, and visitors. If you are using FeastWave on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on FeastWave.site, and your continued use of the platform constitutes acceptance of the updated Terms. We will notify you of significant changes via email or in-app notifications to ensure transparency.
2. Eligibility and User Accounts
To fully experience FeastWave, you must be at least 18 years old or the age of majority in your jurisdiction. By using our services, you warrant that you meet this requirement and have the legal capacity to enter into contracts.
Creating an Account: Signing up for a FeastWave account is quick and secure. You’ll need a valid email address, phone number, and password. We use industry-standard encryption to protect your credentials. Once registered, you can manage your profile, save favorite restaurants, and track orders effortlessly.
Account Security: You are responsible for maintaining the confidentiality of your account details. Notify us immediately at support@feastwave.site if you suspect unauthorized access. FeastWave is not liable for any losses arising from your failure to secure your account.
Multiple Accounts: Creating multiple accounts to circumvent restrictions is prohibited and may result in permanent suspension.
We may, at our discretion, suspend or terminate accounts for violations of these Terms, including fraudulent activity or abusive behavior.
3. Description of Services
FeastWave.site is a comprehensive food platform designed to elevate your dining experience. Our core services include:
- Restaurant Discovery: Browse thousands of menus from partnered eateries across Pakistan and select international locations.
- Online Ordering: Place orders for delivery or pickup with real-time tracking.
- Delivery Network: Our reliable delivery partners ensure your food reaches you hot and fresh.
- Promotions and Loyalty: Enjoy exclusive deals, cashback, and a rewards program tailored to frequent users.
FeastWave acts as an intermediary, facilitating transactions between you, restaurants, and delivery providers. We do not own or operate the restaurants listed on our platform, nor do we prepare the food. Restaurant partners are independent businesses responsible for the quality, accuracy, and safety of their offerings.
Geographic Availability: Services are primarily available in major cities in Pakistan, with expansion plans underway. Check the app or website for your area.
All services are provided “as is,” and we strive for excellence, but occasional delays due to traffic, weather, or high demand are part of the real-world dining landscape.
4. User Conduct and Responsibilities
As a valued member of the FeastWave community, we expect responsible use of our platform. You agree to:
- Provide accurate and truthful information when registering or ordering.
- Use FeastWave solely for lawful purposes and personal, non-commercial use (unless you are a verified business partner).
- Respect intellectual property rights of restaurants and FeastWave.
- Comply with all applicable laws, including food safety regulations and local delivery guidelines.
Prohibited Activities: The following are strictly forbidden:
- Placing fake orders or engaging in fraudulent transactions.
- Harassing delivery personnel, restaurant staff, or other users.
- Uploading harmful content, such as malware or discriminatory material.
- Reverse-engineering our app or website.
- Using automated tools (bots) to scrape data from FeastWave.site.
Violations may lead to account termination, legal action, and reporting to authorities. We take user safety seriously—report any issues promptly.
5. Ordering and Payments
Placing an order on FeastWave is straightforward. Select your items, review the cart, and checkout. Here’s what you need to know:
Order Confirmation: Once submitted, your order is processed by the restaurant. We provide estimated times, but actual delivery may vary.
Pricing and Fees: Prices are set by restaurants and displayed clearly. Additional charges include delivery fees, service fees, and taxes. Promotional discounts are applied automatically where eligible.
Payment Methods: We accept credit/debit cards, digital wallets (like EasyPaisa, JazzCash), and cash on delivery in select areas. All transactions are secure via PCI-compliant gateways.
Cancellations and Refunds: You can cancel orders before preparation begins, subject to restaurant policies. Refunds are processed within 5-7 business days for eligible cases. FeastWave’s satisfaction guarantee covers issues like missing items or poor quality—contact us for resolutions.
Tips: Optional tips support our delivery heroes and are fully retained by them.
We reserve the right to refuse or cancel orders at our discretion, such as in cases of suspected fraud.
6. Delivery Services
FeastWave’s delivery ecosystem is powered by a network of independent couriers who are not our employees. They operate under their own terms but adhere to our standards for professionalism and timeliness.
Tracking: Real-time GPS tracking keeps you informed from kitchen to doorstep.
Contactless Delivery: Opt for no-contact options to prioritize safety, especially in light of health guidelines.
Liability: FeastWave is not responsible for delays caused by third parties, but we mediate disputes to ensure fair outcomes.
If your order is late or damaged, our team is here to make it right—often with credits or refunds.
7. Intellectual Property
FeastWave.site and all its content—including logos, menus, photos, and software—are protected by copyright, trademarks, and other intellectual property laws. You may not reproduce, distribute, or modify any part of our platform without explicit written permission.
User-Generated Content: Reviews, photos, and ratings you share become our property, but you retain moral rights. By posting, you grant us a worldwide, royalty-free license to use it for platform improvement and promotion.
We respect third-party IP. If you believe content on FeastWave infringes your rights, submit a DMCA-style notice to legal@feastwave.site.
8. Privacy and Data Protection
Your privacy is paramount at FeastWave. Our Privacy Policy details how we collect, use, and protect your data. Key points:
- We use information to personalize recommendations and process orders.
- Data sharing is limited to essential partners (e.g., payment processors, delivery services).
- You control your preferences via account settings.
In line with global standards like GDPR and Pakistan’s data protection laws, we employ robust security measures.
9. Disclaimers and Warranties
FeastWave provides the platform “as is” without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, or that food will meet your expectations—those are restaurant responsibilities.
No Medical Advice: Nutritional information is for reference only; consult professionals for dietary needs.
Allergies and Restrictions: Always inform restaurants of allergies during ordering. FeastWave is not liable for adverse reactions.
We disclaim all implied warranties to the fullest extent permitted by law.
10. Limitation of Liability
To the maximum extent allowed by law, FeastWave’s total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
We are not liable for indirect, incidental, or consequential damages, including lost profits or emotional distress.
This limitation does not apply to gross negligence or willful misconduct on our part.
11. Indemnification
You agree to indemnify and hold harmless FeastWave, its affiliates, officers, and employees from any claims, losses, or damages arising from your use of the platform, violation of these Terms, or infringement of third-party rights.
12. Termination
We may terminate or suspend your access to FeastWave.site at any time, with or without cause, including for repeated violations. Upon termination, your account rights cease, but obligations (like payment) survive.
You may delete your account anytime via settings, but outstanding orders must be fulfilled.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict of laws principles.
Dispute Resolution: Any disputes shall first be resolved amicably through negotiation. If unresolved, they will be submitted to binding arbitration in Lahore under the rules of the Pakistan International Arbitration Centre. You waive the right to jury trials.
For small claims, courts in Lahore have exclusive jurisdiction.
14. Changes to Services and Terms
FeastWave evolves to serve you better. We may add, modify, or discontinue features without notice. Significant changes to Terms will be communicated in advance.
15. Miscellaneous
Severability: If any provision is invalid, the rest remain enforceable.
Entire Agreement: These Terms, with our Privacy Policy, constitute the full agreement.
No Waiver: Our failure to enforce a right does not waive it.
Assignment: You may not assign these Terms; we may.
Force Majeure: We are not liable for events beyond our control, like natural disasters.
International Users: If accessing from outside Pakistan, you comply with local laws.
16. Contact Us
Have questions about these Terms? Reach out to our dedicated support team:
- Email: support@feastwave.site
- Phone: +92-XXX-XXXXXXX (available 9 AM – 9 PM PKT)
- Address: FeastWave Technologies, Lahore, Punjab, Pakistan
We’re here to help make your FeastWave experience exceptional.
Thank you for choosing FeastWave.site—the wave of delicious possibilities. By using our platform, you’re not just ordering food; you’re supporting local businesses and joining a community of food enthusiasts.
This document is for informational purposes and does not constitute legal advice. For specific legal concerns, consult a qualified attorney.
FeastWave.site – Delivering Happiness, One Meal at a Time.